Terms of Service

Effective Date: May 13, 2026  |  Last Updated: May 13, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding contract between you ("User," "Customer," "you," or "your") and Dions ("Company," "we," "us," or "our"), the owner and operator of the website located at dionsfood.top (the "Website") and all associated food-related products and services offered therein.

By visiting our Website, placing an order, creating an account, or otherwise engaging with our services in any capacity, you expressly agree to these Terms of Service. Your continued use of the Website following any modifications to these Terms constitutes your acceptance of the revised Terms. These Terms apply to all visitors, users, customers, and others who access or use our services.

If you are using our Website or services on behalf of a business entity, organization, or other legal person, you represent and warrant that you have the authority to bind such entity to these Terms, and in such case, "you" and "your" shall refer to that entity.

These Terms are governed by the laws of the United States and, where applicable, the specific laws of the state in which our business operations occur. Users located in California are advised that additional rights and protections apply under California law, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the California Business and Professions Code.

2. Description of Services

Dions is a food-related business operating in the United States. Through our Website at dionsfood.top, we offer a range of food products and related services, which may include, but are not limited to:

• Online ordering and delivery of food products;
• Browsing and purchasing food items through our digital menu or catalog;
• Catering and special event food services;
• Subscription meal plans or recurring food delivery options;
• Informational content related to food, nutrition, and our menu offerings;
• Customer account management, order tracking, and loyalty programs;
• Any other food-related products and services made available via the Website.

We reserve the right to modify, expand, limit, or discontinue any aspect of our services at any time without prior notice. The availability of specific products or services may vary based on your geographic location, seasonal availability, supply chain conditions, or other factors within or outside our control.

All food products sold through our Website are intended for personal consumption only, unless otherwise expressly permitted in writing by Dions. We make no representation that the services or products described on the Website are appropriate or available for use in all locations. It is your responsibility to ensure that your use of our services complies with all local, state, and federal laws applicable to you.

3. User Obligations and Prohibited Activities

3.1 User Eligibility

You must be at least eighteen (18) years of age to use our Website and services. By using our Website, you represent and warrant that you are at least 18 years old and legally capable of entering into binding contracts under applicable law. If you are under the age of 18, you may only use our services under the supervision of a parent or legal guardian who agrees to be bound by these Terms.

3.2 Account Registration

Certain features or services on our Website may require you to create an account. When registering for an account, you agree to:

• Provide accurate, current, and complete information;
• Maintain and promptly update your account information to keep it accurate and current;
• Maintain the security and confidentiality of your account credentials;
• Notify us immediately of any unauthorized use of your account;
• Accept full responsibility for all activities that occur under your account.

You may not create more than one account per person or entity without our express written consent. We reserve the right to suspend or terminate accounts that we believe have been created fraudulently or in violation of these Terms.

3.3 Prohibited Activities

You agree not to engage in any of the following prohibited activities when using our Website or services:

• Fraudulent Conduct: Using false identities, stolen payment information, or any fraudulent means to place orders or access our services;
• Unauthorized Access: Attempting to access, probe, or test the vulnerability of our systems, networks, or servers without authorization;
• Interference: Uploading or transmitting viruses, malware, or any other malicious code that may damage, disrupt, or interfere with the functioning of our Website or servers;
• Data Mining: Using automated scripts, bots, scrapers, or similar tools to collect, extract, or harvest data from our Website without our express written permission;
• Intellectual Property Infringement: Copying, reproducing, distributing, or creating derivative works based on our Website content or proprietary materials without authorization;
• Resale Without Authorization: Purchasing food products through our platform for unauthorized commercial resale or redistribution;
• Harassment: Harassing, threatening, or intimidating our staff, employees, or other users;
• False Reviews: Submitting fake, misleading, or incentivized reviews or testimonials;
• Violation of Laws: Using our Website or services in any manner that violates any applicable local, state, federal, or international law or regulation, including the FTC Act, the Computer Fraud and Abuse Act (CFAA), or the Electronic Communications Privacy Act (ECPA);
• Excessive Orders: Placing orders in quantities that exceed normal personal use without prior written authorization from us.

Violation of any of the above prohibited activities may result in immediate termination of your account, cancellation of your orders, and where applicable, referral to appropriate law enforcement authorities.

4. Ordering and Payment Terms

4.1 Order Placement

When you place an order through our Website, you are making an offer to purchase the selected food products or services at the stated price. All orders are subject to acceptance by Dions. We reserve the right to refuse or cancel any order for any reason, including but not limited to product unavailability, suspected fraud, errors in pricing or product information, or inability to process payment.

You will receive an order confirmation via email following successful placement of your order. This confirmation does not constitute our acceptance of your order but rather an acknowledgment that we have received it. Final acceptance occurs when we dispatch or prepare your order for delivery or pickup.

4.2 Pricing

All prices listed on our Website are in United States Dollars (USD) and are subject to change without notice. While we make every effort to ensure pricing accuracy, we are not responsible for typographical errors or inaccuracies. In the event of a pricing error, we reserve the right to cancel the affected order and notify you promptly.

Applicable sales taxes, delivery fees, service charges, and any other applicable fees will be calculated and disclosed to you at checkout before you complete your purchase. All such charges are your responsibility.

4.3 Payment Methods

We accept various payment methods as specified on our Website. By providing your payment information, you represent and warrant that:

• You are authorized to use the payment method provided;
• The payment information you supply is accurate and complete;
• Your financial institution has authorized the transaction.

All payment transactions are processed through secure, third-party payment processors. We do not store your full credit or debit card information on our servers. By submitting your payment information, you authorize us to charge your payment method for the total amount of your order, including applicable taxes and fees.

4.4 Refunds and Cancellations

Due to the perishable nature of food products, our ability to offer refunds or cancellations may be limited. Please review our specific Refund and Cancellation Policy, which is incorporated herein by reference, for detailed information on how we handle returns, cancellations, and refunds. In general:

• Orders cancelled before preparation has begun may be eligible for a full refund;
• Orders already in preparation may not be eligible for cancellation or refund;
• If you receive an incorrect or unsatisfactory order, please contact us at [email protected] within 24 hours of receipt.

5. Food Safety and Allergen Disclaimer

Dions takes food safety seriously and endeavors to comply with all applicable federal and state food safety regulations, including those set forth by the United States Food and Drug Administration (FDA) and the United States Department of Agriculture (USDA).

However, our food products may contain or come into contact with common allergens, including but not limited to: peanuts, tree nuts, dairy, eggs, wheat, soy, fish, and shellfish. We cannot guarantee that any product is entirely free from allergens due to the shared nature of food preparation environments. It is your sole responsibility to inform us of any dietary restrictions, allergies, or food sensitivities before placing an order, and to independently verify the suitability of our products for your specific needs.

6. Intellectual Property Rights

All content, materials, and elements available on the Website, including but not limited to text, graphics, logos, images, photographs, video content, audio content, software, user interfaces, design elements, product descriptions, menus, and the compilation and arrangement thereof (collectively, "Content"), are the exclusive property of Dions or its licensors and are protected by United States and international intellectual property laws, including the Copyright Act of 1976 (17 U.S.C. § 101 et seq.), the Lanham Act, and applicable trademark and trade dress laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use our Website solely for your personal, non-commercial purposes in connection with using our services. This license does not include the right to:

• Reproduce, copy, distribute, or publicly display any portion of our Content;
• Modify, adapt, translate, or create derivative works based on our Content;
• Sell, resell, or commercially exploit any portion of our Content or services;
• Use data mining, robots, or similar data gathering tools on our Website;
• Frame or mirror any portion of our Website without our prior written consent.

All trademarks, service marks, trade names, logos, and trade dress associated with Dions are proprietary marks owned by us. You may not use any of our marks without our express prior written permission. Unauthorized use of our intellectual property may violate applicable laws and may result in civil and criminal liability.

If you believe that any content on our Website infringes upon your intellectual property rights, please contact us immediately at [email protected] with sufficient detail for us to investigate and respond to your claim.

7. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR WEBSITE AND ALL SERVICES, CONTENT, AND PRODUCTS PROVIDED THROUGH IT ARE OFFERED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

DIONS EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• Implied Warranties of Merchantability: We make no warranty that our products or services are of merchantable quality or fit for any particular purpose;
• Fitness for a Particular Purpose: We do not warrant that our services will meet your specific requirements or expectations;
• Non-Infringement: We do not warrant that use of our Website will not infringe the rights of third parties;
• Accuracy: We do not warrant that the information on our Website is accurate, complete, current, or reliable;
• Uninterrupted Service: We do not warrant that our Website will be available at all times, error-free, or free from viruses or other harmful components.

Some jurisdictions do not allow the exclusion of certain warranties. In such jurisdictions, our liability shall be limited to the greatest extent permitted by law. Nothing in this section shall affect any statutory rights you may have as a consumer under applicable United States law.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL DIONS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, AFFILIATES, PARTNERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, data, or business opportunities;
• Costs of substitute products or services;
• Personal injury or property damage resulting from your access to or use of our services;
• Any unauthorized access to or use of our secure servers and any personal or financial information stored therein;
• Any bugs, viruses, or similar harmful code transmitted through our Website;
• Any errors or omissions in any content on our Website;
• Any loss or damage arising from your reliance on information or advice obtained through our Website.

IN NO EVENT SHALL OUR AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR OUR SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO DIONS IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

The limitations set forth in this section shall apply regardless of the legal theory upon which the claim is based, whether in contract, tort (including negligence), strict liability, or otherwise, and even if Dions has been advised of the possibility of such damages. The foregoing limitations of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction.

9. Indemnification

You agree to defend, indemnify, and hold harmless Dions, its parent companies, subsidiaries, affiliates, officers, directors, shareholders, employees, contractors, agents, licensors, and successors from and against any and all claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or in connection with:

• Your access to or use of our Website or services;
• Your violation of any provision of these Terms of Service;
• Your violation of any applicable law, rule, or regulation;
• Your violation of any third-party right, including intellectual property rights or privacy rights;
• Any claim by a third party arising from your use of our Website or products;
• Any content you submit, post, or transmit through our Website;
• Your negligence or willful misconduct.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In such event, you agree to cooperate with our defense of such claim. You agree not to settle any matter without the prior written consent of Dions.

10. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or resources that are not owned or controlled by Dions. These links are provided for your convenience only. We have no control over the content, privacy policies, or practices of any third-party websites or services, and we do not endorse or assume any responsibility for them.

We encourage you to review the terms and privacy policies of any third-party websites you visit. Your interactions with third-party websites are governed solely by the terms and conditions of those websites. Dions shall not be liable for any loss or damage of any kind incurred as a result of your use of or reliance on any third-party content, products, or services.

11. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and disclosure of your personal information in connection with our services is governed by our Privacy Policy, which is incorporated into these Terms by reference and is available on our Website at dionsfood.top.

By using our services, you consent to our collection and use of your personal information as described in our Privacy Policy. If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to deletion, the right to opt out of the sale of personal information, and the right to non-discrimination for exercising your privacy rights.

12. Governing Law and Jurisdiction

These Terms of Service and any disputes arising out of or relating to these Terms or your use of our Website and services shall be governed by and construed in accordance with the laws of the United States of America and applicable state law, without regard to conflict of law principles that would require the application of the laws of any other jurisdiction.

To the extent that any dispute is not subject to arbitration as described below, you agree to submit to the personal and exclusive jurisdiction of the federal and state courts located in the United States. You hereby waive any objection to the exercise of jurisdiction over you by such courts and to the venue of such courts.

Our services are operated from within the United States. We make no representation that the services or products offered on our Website are appropriate or available for use outside of the United States. Accessing our services from territories where such activities are illegal is prohibited.

13. Dispute Resolution and Arbitration

13.1 Informal Resolution

Before initiating any formal legal proceeding, you agree to first contact us directly to attempt to resolve the dispute informally. Please send a written description of your dispute to [email protected]. We will make good faith efforts to resolve the dispute within thirty (30) days of receiving your notice. If we are unable to resolve the dispute informally within that period, either party may proceed to formal dispute resolution.

13.2 Binding Arbitration

EXCEPT FOR CLAIMS THAT MAY BE BROUGHT IN SMALL CLAIMS COURT, ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR THE BREACH, TERMINATION, ENFORCEMENT, INTERPRETATION, OR VALIDITY THEREOF, OR YOUR USE OF OUR SERVICES, SHALL BE RESOLVED BY BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION (AAA) IN ACCORDANCE WITH ITS CONSUMER ARBITRATION RULES THEN IN EFFECT.

The arbitration shall be conducted in English. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. The costs of arbitration shall be allocated in accordance with the AAA's Consumer Arbitration Rules.

13.3 Class Action Waiver

YOU AND DIONS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. Unless both you and Dions agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of representative or class proceeding.

13.4 Exceptions

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights.

14. Term and Termination

These Terms of Service are effective as of the date you first access or use our Website and shall remain in full force and effect until terminated in accordance with the provisions herein.

We reserve the right, in our sole discretion, to:

• Suspend or terminate your access to our Website and services at any time, with or without cause and with or without notice;
• Cancel any pending orders and refuse service to any person for any reason;
• Pursue any legal remedies available to us in the event of your violation of these Terms.

Upon termination of your access, your right to use our Website and services will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including, without limitation, intellectual property provisions, warranty disclaimers, indemnification obligations, and limitations of liability.

You may also terminate your use of our services at any time by ceasing to access our Website and, if applicable, by deleting your account. Termination of your account does not relieve you of any obligations or liabilities incurred prior to termination.

15. Changes to These Terms

Dions reserves the right to modify, update, or revise these Terms of Service at any time in our sole discretion. When we make material changes to these Terms, we will update the "Last Updated" date at the top of this page. We may also, at our discretion, notify you of significant changes via email or through a prominent notice on our Website.

Your continued use of our Website or services following the posting of revised Terms constitutes your acceptance of such changes. It is your responsibility to check this page periodically for updates. If you do not agree to the revised Terms, you must immediately cease using our services.

We encourage you to review these Terms regularly to stay informed of your rights and obligations. Changes to these Terms will not apply retroactively to disputes that arose before the effective date of the changes.

16. Severability

If any provision of these Terms of Service is found by a court or arbitrator of competent jurisdiction to be invalid, unlawful, void, or unenforceable for any reason, such provision shall be deemed severed from these Terms and shall not affect the validity and enforceability of the remaining provisions. The remaining provisions shall continue in full force and effect, and the invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable, consistent with the original intent of the parties.

No waiver of any provision of these Terms by Dions shall be deemed a further or continuing waiver of such provision or any other provision. Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

17. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or agreements published by us on our Website, constitute the entire agreement between you and Dions with respect to your use of our Website and services, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding such subject matter.

No modification to these Terms shall be effective unless made in writing and signed by an authorized representative of Dions. These Terms are binding upon each party's legal representatives, successors, and permitted assigns.

18. Force Majeure

Dions shall not be liable for any delay or failure to perform its obligations under these Terms to the extent such delay or failure is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, governmental actions, civil unrest, war, terrorism, labor disputes, supply chain disruptions, utility failures, or any other event that is unforeseeable and outside our reasonable control ("Force Majeure Event").

In the event of a Force Majeure Event, we will make reasonable efforts to notify you of the situation and resume performance as soon as practicable. Our obligations under these Terms shall be suspended for the duration of the Force Majeure Event.

19. Electronic Communications

By using our Website and providing your email address, you consent to receive electronic communications from us, including order confirmations, account notifications, promotional materials, and other information related to our services. These electronic communications satisfy any legal requirement that such communications be made in writing.

You may opt out of receiving promotional communications at any time by following the unsubscribe instructions included in such communications or by contacting us at [email protected]. Please note that even if you opt out of promotional communications, we may still send you transactional or administrative communications related to your account and orders.

20. Contact Information

If you have any questions, concerns, or inquiries regarding these Terms of Service, or if you wish to report a violation or submit a legal notice, please contact us using the following information:

We endeavor to respond to all legitimate inquiries within a reasonable timeframe. For urgent matters relating to food safety, health concerns, or security vulnerabilities, please mark your communication as urgent in the subject line of your email.