Privacy Policy

Welcome to Dion's Food. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dionsfood.top and use our food-related services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site immediately.

This Privacy Policy has been prepared in compliance with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), the Children's Online Privacy Protection Act (COPPA), and applicable Federal Trade Commission (FTC) Act consumer protection regulations. By accessing or using our website, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

1. About Us

Dion's Food operates the website dionsfood.top and provides food-related products and services to customers across the United States. We take the privacy of our users seriously and have implemented this Privacy Policy to inform you of our data practices.

For all privacy-related questions, concerns, or requests, please contact us at [email protected].

2. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of personal information we may collect are outlined below.

2.1 Personal Identification Information

When you interact with our website — for example, by placing a food order, creating an account, signing up for our newsletter, or contacting our customer support team — we may collect personal identification information, including but not limited to:

• Full name
• Email address
• Phone number
• Mailing or delivery address
• Billing address
• Date of birth (where required for age verification)
• Username and password
• Payment information (processed securely via third-party payment processors)
• Dietary preferences, allergies, or special food requests you voluntarily provide

2.2 Usage and Behavioral Data

We automatically collect certain information about how you interact with our website and services. This usage data helps us understand customer behavior and improve our offerings. Usage data we collect may include:

• Pages visited and time spent on each page
• Links clicked and features used
• Search queries entered on our website
• Order history and browsing history on our platform
• Frequency and duration of visits
• Referral source (how you arrived at our website)
• Geographic location data (city, state, country level)
• Session recordings and heatmap data (where applicable)

2.3 Device and Technical Information

When you access our website, our servers and analytics tools may automatically collect technical information about your device and connection, including:

• IP address
• Browser type and version
• Operating system and platform
• Device type (desktop, mobile, tablet)
• Screen resolution and display settings
• Time zone settings
• Browser plug-in types and versions
• Network provider and connection type
• Unique device identifiers

2.4 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, local storage, and similar tracking technologies to collect information about your browsing activities over time and across different websites. For more detailed information about the cookies we use and your choices regarding cookies, please refer to Section 8 of this Privacy Policy (Cookie Usage).

2.5 Information You Provide Voluntarily

In addition to the data collected automatically, we may also collect information that you choose to provide to us voluntarily, such as:

• Feedback, reviews, or ratings submitted about our food products or services
• Messages sent to us via contact forms, email, or social media
• Responses to surveys or promotional competitions
• Content you share on our website, including food preferences or wish lists
• Referral information when you recommend our services to friends or family

2.6 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms (if you connect your social media account to our services)
• Third-party delivery partners and logistics providers
• Payment processors and fraud prevention services
• Marketing partners and data analytics providers
• Publicly available sources

3. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes. Specifically, we may use your personal information to:

3.1 Service Provision and Order Fulfillment

• Process and fulfill your food orders and delivery requests
• Create and manage your user account
• Process payments and prevent fraudulent transactions
• Communicate with you about your orders, including confirmations, updates, and delivery notifications
• Provide customer support and respond to your inquiries
• Accommodate special dietary requirements or food allergy information you provide

3.2 Website Improvement and Analytics

• Monitor and analyze usage patterns to improve our website functionality and user experience
• Conduct internal research and analytics to understand customer preferences
• Troubleshoot technical issues and ensure the security and integrity of our platform
• Develop new products, services, and features based on user behavior and feedback
• Track the effectiveness of our website design and content

3.3 Marketing and Promotional Communications

• Send you promotional emails, newsletters, and special offers related to our food products and services (with your consent where required)
• Personalize the content and advertisements you see on our website based on your interests and browsing history
• Deliver targeted advertisements through third-party advertising networks
• Conduct surveys or market research to improve our offerings
• Notify you of changes to our products, services, or promotional events

3.4 Legal and Compliance Purposes

• Comply with applicable federal, state, and local laws and regulations
• Enforce our Terms of Service and other legal agreements
• Protect the rights, property, and safety of Dion's Food, our customers, and the public
• Respond to lawful requests from government authorities and law enforcement agencies
• Detect, prevent, and address fraud, abuse, security risks, and technical issues

4. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your personal information with trusted third parties in the following limited circumstances:

4.1 Service Providers and Business Partners

We engage reputable third-party service providers to assist us in operating our website and delivering our services. These service providers are contractually obligated to protect your personal information and may only use it to perform the specific services we have requested. Categories of service providers include:

• Payment processors — to securely handle payment transactions
• Delivery and logistics partners — to fulfill and deliver food orders
• Cloud hosting and IT infrastructure providers — to host and maintain our website and databases
• Email and communication service providers — to send order confirmations and marketing communications
• Analytics providers (e.g., Google Analytics) — to analyze website traffic and user behavior
• Advertising networks — to deliver targeted ads on our behalf
• Customer support platforms — to manage and respond to support inquiries
• Fraud prevention and identity verification services — to detect and prevent fraudulent activity

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information when we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation, court order, or government regulation
• Respond to lawful requests from public authorities, including national security or law enforcement requirements
• Protect the rights, property, or safety of Dion's Food, our users, or the general public
• Investigate, prevent, or take action regarding potential violations of our Terms of Service

4.3 Business Transfers

In the event that Dion's Food undergoes a merger, acquisition, reorganization, bankruptcy, dissolution, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will provide notice before your personal information becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your personal information with third parties outside the categories listed above when we have your explicit consent to do so.

4.5 Aggregated or De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other purposes without restriction.

5. Data Security

Dion's Food takes the security of your personal information seriously. We have implemented a range of appropriate technical and organizational security measures designed to protect your personal information from unauthorized access, use, disclosure, alteration, and destruction.

5.1 Security Measures We Employ

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using Secure Socket Layer (SSL) or Transport Layer Security (TLS) technology.
• Secure Payment Processing: We do not store your full payment card details on our servers. All payment transactions are handled by PCI-DSS compliant third-party payment processors.
• Access Controls: Access to personal data is restricted to authorized personnel who require it to perform their job functions, subject to strict confidentiality obligations.
• Data Minimization: We collect only the personal information necessary for the purposes described in this policy.
• Regular Security Assessments: We periodically review our information collection, storage, and processing practices and security measures.
• Incident Response Plan: We maintain procedures to detect, respond to, and notify affected parties of data security incidents in accordance with applicable laws.

5.2 Limitations of Security

Despite our best efforts, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. You are also responsible for maintaining the confidentiality of your account credentials and should notify us immediately if you suspect unauthorized access to your account.

6. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information under applicable United States law. We are committed to honoring these rights and providing you with the necessary tools to exercise them.

6.1 Rights Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)

If you are a resident of California, you have the following rights under the CCPA and CPRA:

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of that information, the business purposes for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request that we delete the personal information we have collected from you, subject to certain legal exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. Note: Dion's Food does not sell personal information in the traditional sense, but we may share certain information with advertising partners.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of sensitive personal information beyond what is necessary for our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you services, charge you different prices, or provide a lesser quality of service because you exercised your rights.

6.2 General Privacy Rights Available to All Users

Regardless of your state of residence, we offer all users the following rights:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You may request that we delete your personal information, subject to our legal obligations to retain certain data.
• Right to Data Portability: You may request to receive your personal information in a structured, commonly used, machine-readable format where technically feasible.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time.
• Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

6.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a verifiable consumer request by contacting us through one of the following methods:

• Email: [email protected]
• Website: dionsfood.top (via our contact form)

We will respond to your verifiable consumer request within 45 days of receipt. If we require more time (up to 90 days), we will inform you in writing. We will not charge a fee for processing your request unless it is excessive, repetitive, or manifestly unfounded.

To verify your identity, we may ask you to provide additional information such as your name, email address, and order details. We will only use this information to verify your identity and process your request.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data destruction procedures. If deletion is not immediately possible (for example, because data is stored in backup archives), we will securely store the data and isolate it from further processing until deletion is feasible.

8. Cookie Usage

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content and advertisements. This section provides a brief overview of our cookie practices.

8.1 What Are Cookies?

Cookies are small text files that are placed on your device by websites you visit. They are widely used to make websites work more efficiently, provide a better user experience, and supply information to website owners.

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of our website, including enabling you to log in, add items to your cart, and complete food orders. These cannot be disabled.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously (e.g., Google Analytics).
• Functionality Cookies: Allow our website to remember your preferences and provide enhanced, personalized features.
• Targeting and Advertising Cookies: Used to deliver advertisements relevant to you and your interests, and to measure the effectiveness of advertising campaigns.

8.3 Managing Your Cookie Preferences

You can control and manage cookies in the following ways:

• Using the cookie consent banner displayed when you first visit our website
• Adjusting your browser settings to block or delete cookies
• Opting out of third-party advertising cookies through the Digital Advertising Alliance (DAA) or Network Advertising Initiative (NAI)

Please note that disabling certain cookies may affect the functionality of our website. For more detailed information, please refer to our full Cookie Policy available on our website at dionsfood.top.

9. Children's Privacy

Our website and services are intended for use by adults aged 18 years and older. Dion's Food does not knowingly collect, solicit, or use personal information from children under the age of 13, as defined by the Children's Online Privacy Protection Act (COPPA), or from minors under the age of 18.

If you are under the age of 18, please do not use our website, create an account, or submit any personal information to us. If you are a parent or legal guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon verification, we will take prompt steps to delete such information from our records.

We do not knowingly market food products or services to children. If we discover that we have inadvertently collected personal information from a child under 13, we will delete it immediately in compliance with COPPA requirements.

10. International Data Transfers

Dion's Food is based in the United States, and our primary data processing activities occur within the United States. However, some of our third-party service providers, including cloud hosting providers, analytics platforms, and advertising networks, may process your personal information in countries outside of the United States.

If your information is transferred outside the United States, we take appropriate measures to ensure that such transfers comply with applicable data protection laws and that your personal information receives an adequate level of protection. These measures may include:

• Entering into data processing agreements with our service providers that incorporate appropriate data protection standards
• Utilizing service providers who comply with recognized privacy frameworks such as the EU-U.S. Data Privacy Framework or similar international transfer mechanisms
• Ensuring service providers maintain appropriate technical and organizational security measures

By using our website and services, you acknowledge that your personal information may be transferred to and processed in the United States and other countries where data protection laws may differ from those in your home country.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Dion's Food. This Privacy Policy applies only to our website and services. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We strongly encourage you to review the privacy policies of every third-party website you visit.

Our website may also incorporate social media features such as the Facebook Like button, Instagram sharing, or Twitter/X links. These features may collect your IP address and which pages you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are hosted either by a third party or directly on our website. Your interactions with these features are governed by the privacy policy of the company providing them.

12. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. There is currently no universally accepted standard for recognizing or honoring DNT signals, and our website does not currently respond to DNT browser signals. However, you may opt out of certain tracking by managing your cookie preferences as described in Section 8 of this policy.

Pursuant to California's Shine the Light Law (California Civil Code Section 1798.83), California residents are entitled to request information about the categories of personal information we share with third parties for their direct marketing purposes. To make such a request, please contact us at [email protected].

13. How to File a Complaint

If you believe that Dion's Food has not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to contact us first so that we can attempt to resolve your concern.

13.1 Contact Us First

Please submit your complaint or concern in writing to:

We will acknowledge your complaint within 5 business days and endeavor to provide a substantive response within 30 calendar days.

13.2 Federal Trade Commission (FTC)

If you are a resident of the United States and you believe that we have engaged in unfair or deceptive practices in handling your personal information, you may file a complaint with the Federal Trade Commission (FTC):

• Website: www.ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

13.3 California Residents — California Attorney General

California residents who wish to file a privacy complaint may also contact the California Attorney General's Office:

• Website: oag.ca.gov/privacy/ccpa
• Address: Office of the Attorney General, 1300 I Street, Suite 1740, Sacramento, CA 95814

13.4 California Privacy Protection Agency (CPPA)

The California Privacy Protection Agency is responsible for enforcing the CPRA and may receive consumer complaints related to privacy rights violations:

• Website: cppa.ca.gov

14. Privacy Policy Updates

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, services, legal requirements, or for other operational, legal, or regulatory reasons. When we make changes to this policy, we will update the "Last Updated" date at the top of this page.

For material changes, we will provide more prominent notice, which may include sending you an email notification (if we have your email address on file) or displaying a notice on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Your continued use of our website and services following the posting of changes to this Privacy Policy will constitute your acceptance of those changes. If you do not agree to the updated Privacy Policy, you must discontinue use of our services.

15. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out to us. We are committed to addressing your inquiries promptly and transparently.

We are dedicated to working with you to resolve any privacy concerns and will respond to all legitimate inquiries in a timely manner. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant regulatory authority as described in Section 13 of this Privacy Policy.